FAQ
- HOW LONG IS THE WARRANTY ON A SUPERNOVA PRODUCT?
Your warranty is valid for 2-5 years, depending on the product. Details can be found on the respective product pages.
- HOW CAN I CHECK THE AVAILABILITY OF A PRODUCT?
We update our online shop regularly. You are welcome to call us on +49 761 600 629 0. - HOW LONG DOES A REPLACEMENT TAKE?
Depending on the complexity of a case, about five working days. Please always email us before sending a product: service@supernova-design.com, or call us at +49 761 600 629 0. - HOW DO I LODGE A REPLACEMENT CLAIM?
After consultation with our service department, you will be allocated a specific claim number. - WHERE ARE YOUR HEADLIGHTS PRODUCED?
Nearly all our products sold in retail stores worldwide are manufactured at Supernova in Gundelfingen near Freiburg in Germany. We select our suppliers according to the highest quality– and environmental standards. All lenses and reflectors and most of the electronics and LED chips are manufactured in Germany and France. Our aluminum housings come from Taiwan; the batteries are produced in Japan, and the gold connectors and some fiber-reinforced materials come from Switzerland. We also have close manufacturing partners in Asia. They receive key components, such as the lenses and reflectors, from Supernova in Germany and produce headlights and taillights, mainly for the Asian market. The production is supervised by German employees to ensure the same high-quality standards as our German production. Everything reaches us via CO2-neutral shipping. - DOES SUPERNOVA PROVIDE SKETCHES AND WIRING DIAGRAMS?Technical drawings are available in the manuals available for download. Circuit diagrams are not made available, so that we don’t deprive our competitors of the fun of figuring things out.
- WHERE CAN I BUY THE “SUPERNOVA HORN”?
The horn is currently not a Supernova product and is only used by bike manufacturers on completed bikes. We only show it at trade fairs as a functional example of our horn button. - DOES SUPERNOVA USE ECO POWER?We only use certified green power from Greenpeace Energy from which we receive renewable energy like wind-gas to heat our production in Gundelfingen.More information here: www.greenpeace-energy.com
- WHAT DOES SUPERNOVA DO ABOUT SUSTAINABILITY?
Sustainability is a cornerstone topic for us. We are continually trying to improve sustainability in all areas. Over 70% of our employees already travel to work by bicycle. The company car-pool consists almost exclusively of electric cars that are charged with eco power at our own charging station. Our manufacturing processes are PVC- and lead-free. Even details such as using paper tape instead of PVC adhesive tape for shipping are important to us. Transportation of our goods is CO2-neutral. How we hope to contribute most significantly is by creating products that have a long lifespan and are not merely disposable.
- DO SUPERNOVA FRONT LIGHTS HAVE DAYTIME RUNNING LIGHTS?All our dynamo front lights are equipped with the Terraflux lens, which offers an integrated daytime running light. In this way, the front lights provide improved safety during the day by simply remaining switched on.
- DO ALL SUPERNOVA FRONT LIGHTS HAVE STAND LIGHTS?
Yes, all Supernova dynamo front lights have a stand light, which continues for at least 4 minutes and also feeds the tail light. As the stand electronics are integrated into the front light, we were able to make the tail light extremely small. - WHICH FRONT LIGHTS CAN BE SWITCHED ON / OFF?
The E3 PRO 2 has a mechanical on/off switch at the back. - WHY DO NOT ALL FRONT LIGHTS HAVE A SWITCH?
A switch-free design is smaller and more elegant. For example, the on/off function of e-bikes is generally performed via the main control unit. The E3 PURE dynamo headlamp is so economical that it is simply not worth switching off. - WHICH FRONT LIGHTS HAVE A TAIL LIGHT CABLE?
All dynamo front lights are equipped with a tail light cable. This cable supplies the tail lights with 6V DC voltage. - HOW MUCH POWER MUST A HUB DYNAMO GENERATE?
6 V/ 3 W at 15 km/h. We advise against the use of 2.4 W or 1 W dynamos. - WHY DOES ONLY ONE LED LIGHT UP ON MY E3 TRIPLE 2?
The two auxiliary LEDs are only activated at about 10 km/h. This speed cannot be reached by turning the front wheel by hand. - DO THE FRONT LIGHTS ALSO WORK WITH SIDE-RUNNER DYNAMOS?
Technically yes. However, the riding experience is very limited with side-runners. - IS THE TAIL LIGHT B&M BRAKELINE+ COMPATIBLE WITH SUPERNOVA FRONT LIGHTS?
No. This rear light can damage the front light because it uses too much power. - CAN THE E3 PRO 2 / E3 TRIPLE 2 BE MOUNTED ON THE HANDLEBARS?
Yes, with the handlebar mount, the front lights fit handlebars with a 25.4 and 31.6 mm diameter.
- WHICH FRONT LIGHT IS COMPATIBLE WITH WHICH ENGINE?
See the compatibility list.
- WHAT IS THE DIFFERENCE IN REGISTRATION?
The German K-number is valid for bicycles and e-bikes up to 25 km/h and is recognized in many European countries. Our front lights and tail lights with an E-number are approved throughout Europe for L-class vehicles, e.g., e-bikes up to 45 km/h and light motorcycles up to 125ccm or 4 KW electric. - DO SUPERNOVA FRONT LIGHTS HAVE DAYTIME RUNNING LIGHT?
All Terraflux lenses are equipped with integrated daytime running light function. In this way, the front light ensures improved safety during the day by simply remaining switched on. Our M99 front lights, in particular, have their own distinctive and extremely bright daytime running light-signature, which has the same standard as that of a passenger car. The Supernova daytime running lights are easy to see even on a sunny day. - WHICH FRONT LIGHTS CAN BE SWITCHED ON / OFF?
The E3 E-Bike V1260 has a mechanical switch on the back of the housing. All other front lights are switched via the E-Bike display. - WHICH FRONT LIGHTS HAVE A REAR LIGHT CABLE?
The E3 E-Bike V1260 has a rear light cable, which supplies the 6V rear lights. If you connect tail lights from other manufacturers, you can damage the front light. - CAN A FRONT LIGHT FOR HUB DYNAMOS BE CONNECTED TO AN E-BIKE?
Technically this would be possible. However, these front lights are not designed for DC voltage and therefore do not shine brightly enough. Thus, the answer is: No.
- WHICH FRONT LIGHT IS COMPATIBLE WITH WHICH MOTOR?
See the compatibility list. Please note that factory-fitted front lights are often equipped with special software that does not work with other systems. - WHAT IS THE DIFFERENCE IN REGISTRATION?
The German K-number applies to bicycles and e-bikes up to 25 km/h. It is recognized in many European countries. Our front lights and tail lights with an E-number are approved throughout Europe for L-class vehicles, e.g., e-bikes up to 45 km/h and light motorcycles up to 125ccm or 4 KW. - DO SUPERNOVA FRONT LIGHTS HAVE DAYTIME RUNNING LIGHT
All Terraflux lenses are equipped with integrated daytime running light function. In this way, the front light ensures improved safety during the day by simply remaining switched on. Our M99 front lights, in particular, have their own distinctive and extremely bright daytime running light-signature, which has the same standard as that of a passenger car. The Supernova daytime running lights are easy to see even on a sunny day. - WHAT DOES “SENSOR-CONTROLLED” DAYTIME RUNNING LIGHT MEAN?
The front light has an ambient light sensor to automatically switch from daytime running light to dipped beam in a fraction of a second, for example, when entering a tunnel. - WHY DO DAYTIME RUNNING LIGHTS HAVE TWO ORANGE LEDS?These LEDs ensure that special ECE R87 approval requirements are met.
- CAN THE M99 HEADLIGHT BE MOUNTED ON THE B+M BOSCH BRACKET?
This combination is not mechanically tested and is not reliable. Please use our carbon-fiber-reinforced bracket with improved heat dissipation. - WHAT HAPPENS IF THE GLASS SHIELD OF THE M99 HEADLIGHT FOGS UP?
With a high-performance front light like the Supernova M99, the internal pressure fluctuates due to temperature differences. All Supernova M99 headlights are equipped with a breathable membrane, like ones found in modern car headlights. This membrane keeps dirt and water away from the optical components. It is self-regulating and compensates for pressure and moisture without letting in salt, soot particles, or water.
Small amounts of water vapor can enter the housing in very humid conditions. The vapor then settles on the coldest part of the glass screen in cool temperatures, like when you breathe upon a mirror. The fogging can be easily seen from the outside; however, up to a droplet size of 0.5 mm in diameter, it has no perceptible effect on the light quality or the service life of the electronics.
- WHICH FRONT LIGHTS HAVE A TAIL LIGHT CABLE?
All dynamo headlights and the E3 E-Bike V1260 are equipped with a tail light cable. This cable supplies our taillights with 6V DC voltage. A special cable can connect the M99 PRO front light with the rear light. - DOES THE STAND LIGHT AT THE REAR WORK WITH ALL FRONT LIGHTS?
Only Supernova dynamo front lights are able to power the stand light. - CAN THE LICENSE PLATE LIGHT OF THE M99 TAIL LIGHT 45 BE SWITCHED OFF?
No. However, the M99 Tail Light is available in the 25 version without a license plate light. - WHICH LUGGAGE RACK IS SHOWN ON THE HOMEPAGE? This rack was created by a well-known bike brand and cannot be purchased as shown.
- WHAT IS THE NECESSARY SEAT POST DIAMETER FOR MOUNTING A SEAT POST TAIL LIGHT? The tail light fits seat posts up to 35 mm diameter. Aero seat posts do not fit.
- CAN THE E3 TAIL LIGHT 2 BE CONNECTED TO A PEDELEC/ E-BIKE?
Yes, provided that the pedelec has a 6V light connection. - IS THE E3 TAIL LIGHT 2 OPERATED WITH DIRECT OR ALTERNATING VOLTAGE?
All our tail lights may only be operated with direct voltage. The power is provided by the Supernova front lights with rear light cables or by the e-bike light connectors. - CAN I CONVERT AN E3 TAIL LIGHT 2 SEAT POST TO MOUNT ON A LUGGAGE RACK?
No, the tail light is only approved for vertical mounting with the slots facing upwards. - WHAT DOES THE ABBREVIATION “FR” STAND FOR ON THE E3 TAIL LIGHT 2?
“Flat Rear” means that the rear plate is flat and the cable outlet is at the bottom of the housing. This simplifies the mounting on some luggage racks. - IS THE TAIL LIGHT B&M BRAKELINE+ COMPATIBLE WITH SUPERNOVA FRONT LIGHTS?
No. This rear light can damage the front light because it uses too much power.
- IS THE AIRSTREAM TAIL LIGHT 2 COMPATIBLE WITH A DYNAMO OR E-BIKE FRONT LIGHT?
No, the Airstream Tail Light runs only on the Airstream front light. - HOW IS THE AIRSTREAM TAIL LIGHT 2 SUPPLIED WITH POWER?
It is supplied via cable from the front light. - WHAT IS THE DIFFERENCE BETWEEN THE STVZO VERSION & THE INTERNATIONAL VERSION OF THE AIRSTREAM TAIL LIGHT?
We have eliminated this difference in our product range. Now, all Airstreams have four light levels. - WHAT CAN I DO TO PREVENT THE AIRSTREAM FRONT LIGHT FROM SLIPPING ON THE HANDLEBARS?
Make sure that you select the correct rubber adapter for the handlebar diameter. Handlebar diameters less than 25.4mm will not work. After attaching the supplied grip tape, you can mount the headlight in a balanced position. - WHICH BRACKET IS AVAILABLE FOR THE AIRSTREAM?
The Airstream can be mounted using the supplied handlebar mount, a QR fork mount, or a helmet mount. Depending on where you want your light to shine. - HOW LONG IS THE LIFE EXPECTANCY OF AN AIRSTREAM BATTERY?
This battery is extremely robust and is designed for 600 complete charge cycles. Under normal usage of five days a week for 1.5 hours per day, the battery will last for four years until its capacity reduces to 80%. Of course, it can be used further after that. Storage at high temperatures in a fully charged state and charging below 0° C can shorten the life expectancy of a battery. Store the battery in summer between 7-14° C with approximately 30% charge. - WHY DOES THE RED/GREEN LED OF THE AIRSTREAM FRONT LIGHT TURN ON EARLIER IN WINTER?
The voltage of the battery drops when it is cold, and this is what the front light LED signals. All the same, the lighting time will be between 2h 15min and 2h 30min. - CAN I REPLACE THE BATTERY OF MY AIRSTREAM MYSELF?
No. The battery can only be changed by Supernova.
- WHY DOES THE PLUG NOT CHARGE MY SMARTPHONE?
The dynamo charger delivers a 500mA charging current from approximately 12 km/h. This is not enough for many new smartphones. The use of a USB buffer battery provides a simple remedy. - WHY DO WE NEED AN EXPANDER?
The expander enables the cable of the Plug to pass through. It is needed when a claw that has been inserted prevents the cable from passing through. - CAN THE PLUG BE CONNECTED TO AN E-BIKE?
No, the plug is optimized for connection to dynamos.
I CANNOT CONNECT THE FRONT LIGHT TO MY MOBILE PHONE!
Please note: The Bluetooth sensor is located in the battery, not in the headlight.
- Please check if Bluetooth is enabled on your mobile phone.
- Please check if the B54 battery is connected to the SUPERNOVA UPDATE app or the SUPERNOVA B54 app. The battery can only be connected to one app at a time.
- If you are using a smartphone with an Android operating system, please make sure that location sharing is enabled. Even though Supernova doesn’t use the location, the setting is necessary.
- Make sure you have downloaded the latest SUPERNOVA B54 app or SUPERNOVA UPDATE app on your phone. Go to the App Store or Google Playstore and check if you have the latest version. In the preferences, you can also set your phone to download app updates automatically.
- If you can connect to the SUPERNOVA UPDATE app, please check if a new firmware update is available for your battery.
- If this does not work, please restart the app and try connecting again.
THE INDICATED LIGHTING TIME DID NOT CORRESPOND TO THE ACTUAL LIGHTING TIME.
- The precise Battery Fuel Gauge Controller calculates the lighting time. Many factors are taken into account, for example, the temperature of the battery, etc. The controller always uses the average values of the current power consumption. The lighting time is calculated after 60 seconds, using the average values just measured. To determine the remaining burn time as accurately as possible, always use the lighting times that are determined 60 seconds after switching on or switching over.
- If the battery is completely new, the controller needs some time to “get to know” the battery. Each charge and discharge cycle increases the accuracy of the remaining lighting time. It is advantageous to use all light levels for a few minutes.
- Please check via the Supernova Update App if a new firmware update is available for your battery.
- The battery is automatically calibrated when fully charged. Leave the battery on the charger for at least 6 hours and charge with the LONGLIFE mode switched off. The B54 battery has integrated cell balancing. This means that each cell is individually monitored and is balanced 100% with the other cells in the battery pack. The cell balancing starts when the battery is fully charged.
- Another calibration option is as follows: Discharge the light system completely. The best way to do this is to use the standard high beam mode. Do not switch off the light even if the headlight goes into reserve mode. As soon as the light switches off automatically, you can recharge it. It is important to recharge the battery within 24 hours, if possible. Please do not use the LONGLIFE mode. Charge the battery for at least 6 hours.
- Please check via the Supernova Update App to see if a new firmware update is available for your battery.
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