FAQ
- HOW LONG DOES THE WARRANTY APPLY TO MY SUPERNOVA PRODUCT ?
2-5 years, depending on the concerning front light. You find more details on the page of each product. - HOW DO I KNOW IF A PRODUCT IS AVAILABLE ?
Our web shop is updated regularly. Feel free to call us: +49 761 600 629 0. - HOW LONG DOES A COMPLAINT TAKE ?
5 working days, depending on the complexity of the individual case. We recommend you to always contact us per mail: service@supernova-design.com, or call +49 761 600 629 0 before sending your product. - HOW DO I COMPLETE A COMPLAINT / RETURN ?
After having discussed your case with our service, we will assign an individual service number to you. - WHERE DOES THE PRODUCTION OF THE PRODUCTS TAKE PLACE ?
Almost every single product sold in our partnering magazines worldwide has been manufactured at Supernova in Gundelfingen, close to Freiburg im Breisgau, Germany. We choose our suppliers according to the highest standards of quality and environmental concerns. All lenses and reflectors and the majority of the electronics and LED chips are produced in Germany. The manufacturing of our aluminum housings is happening in Taiwan, the production of the gold connectors in Japan and some of the fiber-reinforced materials are from Switzerland. All of the materials reach us via carbon neutral shipping. - DOES SUPERNOVA PROVIDE SKETCHES AND WIRING DIAGRAMS ?
There are technical graphics in our manuals that are provided for download. We do not provide wiring diagrams – we don’t want our fellow campaigners to lose interest in imitating our products 😉 - WHERE CAN I BUY THE SUPERNOVA HORN ?
Currently, The Horn is no Supernova product and is only mounted by bike manufacturers for complete bicycles. We show it on exhibitions as a functional example for our horn switch. - IS SUPERNOVA USING GREEN ENERGY ?
We exclusively use eco-friendly energy from wind power, hydroelectric power, solar energy and biogas. - WHAT ARE SUPERNOVAS CONCRETE ACTIONS IN FAVOR OF SUSTAINABILITY ?
Sustainability is an elementary topic for us. We try to always improve on all levels. More than 50 % of our staff already use their bike for their everyday commute. Our enterprise possesses an electric car for short distances and soon we are going to have our own electric recharging point. Our products are free of PVC and lead and our packing team uses paper tape instead of PVC tape. The shipping is carbon neutral.
- ARE SUPERNOVA FRONT LIGHTS EQUIPPED WITH DAYTIME RUNNING LIGHT ?
Our dynamo front lights are equipped with Terraflux lenses that provide an integrated daytime running light. Thereby, the light provides improved safety during the day by simply being switched on at all times. - DO ALL SUPERNOVA LIGHTS PROVIDE STAND LIGHT ?
All Supernova dynamo lights are equipped with a stand light glowing for at least 4 min that also supplies the stand light function of the tail light. This is why the tail light could be designed in such a small shape. - WHICH FRONT LIGHT CAN BE SWITCHED ON AND OFF ?
Our E3 PRO 2 comes with a switch on the back side. - WHY DOESN’T EVERY FRONT LIGHT HAVE A SWITCH ?
A design without a switch is more compact, elegant and in case of an E-Bike, the on-off-function is provided in general by the main control unit. It’s not worth to switch off the E3 PURE dynamo light, since it doesn’t consume a lot of energy. - WHICH FRONT LIGHTS ARE EQUIPPED WITH A TAIL LIGHT CABLE ?
All dynamo lights come with a tail light cable that provides our tail lights with a DC voltage of 6 V. - WHICH PERFORMANCE DOES A HUB DYNAMO HAVE TO PROVIDE TO FIT FOR THE SUPERNOVA DYNAMO LIGHTS ?
6 V/ 3 W in 15 km/h. We do not recommend to use dynamos with 2,4 W or 1 W. - DOES THE FRONT LIGHT ALSO WORK WITH BOTTLE DYNAMOS ?
Technically, yes. The driving experience is limited though. - IS THE E3 PRO 2 / E3 TRIPLE 2 MOUNTABLE TO THE HANDLEBAR ?
Yes, you can mount the lights to handlebars of 25,4 and 31,6 mm by using our handlebar mounts. - WHY IS ONLY ONE LED OF MY E3 TRIPLE 2 TURNED ON ?
The two additional LEDs are only activated in a speed higher than 10 km/h. This can’t be reached by manually moving the front wheel.
- WHICH FRONT LIGHT IS COMPATIBLE TO WHICH MOTOR ?
See compatibility list. - WHAT IS THE DIFFERENCE BETWEEN THE DIFFERENT LEGAL APPROVALS ?
The German K-mark only applies to bicycle and E-Bikes up to 25 km/h. This number is approved in many European countries. Our front lights and tail lights with an E-number are approved all over Europe for L class vehicles, i.e. E-Bikes put to 45 km/h and light motorcycles up to 125 ccm or 4 KW. - DO ALL SUPERNOVA FRONT LIGHTS PROVIDE DAYTIME RUNNING LIGHT ?
All Terraflux lenses are equipped with integrated daytime running light. Thereby, the light provides improved safety during the day also. Especially our M99 front lights have a prominent and extremely bright daytime running light signature that is approved by the same norms than the lights of a car. The Supernova daytime running light can also be distinguished even in the direct sunlight. - WHICH FRONT LIGHT CAN BE SWITCHED ON AND OFF ?
Our E-Bike light V1260 comes with a switch at the back side of the housing. All other front lights are controlled by theE-Bike display. - WHICH FRONT LIGHTS ARE EQUIPPED WITH A TAIL LIGHT CABLE ?
The V1260 has a tail light cable that provides our tail lights with a DC voltage of 6 V. By connecting rear lights of other manufacturers, the Supernova front light can be damaged. - IS IT POSSIBLE TO USE A FRONT LIGHT FOR HUB DYNAMOS FOR AN E-BIKE ?
Technically, it would be possible. It doesn’t make any sense though, since those front lights are not designed to bear a DC voltage, so they would not shine bright enough. So the answer is: No.
- WHICH FRONT LIGHT IS COMPATIBLE TO WHICH MOTOR ?
See compatibility list. - WHAT IS THE DIFFERENCE BETWEEN THE DIFFERENT LEGAL APPROVALS ?
The German K-Mark only applies for bicycles and E-Bikes up to 25 km/h. This number is approved by many European countries. Our front lights and tail lights with an E-number are approved all over Europe for L class vehicles, i.e. E-Bikes up to 45 km/h and light motorcycles up to 125 ccm or 4 KW. - DO ALL SUPERNOVA FRONT LIGHTS PROVIDE DAYTIME RUNNING LIGHT ?
All Terraflux lenses are equipped with integrated daytime running light. Thereby, the light provides improved safety during the day also. Especially our M99 front lights have a prominent and extremely bright daytime running light signature that is approved by the same norms than the lights of a car. The Supernova daytime running light can also be distinguished even in the direct sunlight. - IS THE M99 FRONT LIGHT COMPATIBLE TO A B+M BOSCH HANDLEBAR MOUNT ?
This combination is not testet mechanically and does not last for long. Please use our carbon-fiber reinforced M99 Bosch handlebar mount with the improved ability to conduct heat. - WHAT DOES »SENSOR CONTROLLED« DAYTIME RUNNING LIGHT MEAN ?
The front light is equipped with an ambient light sensor to automatically switch from daytime running light to low beam within milliseconds, i.e. when entering a tunnel. - WHY DOES THE DAYTIME RUNNING LIGHT HAVE TWO ORANGE LEDS ?
Those LEDs are installed to provide the special requirements of the ECE R87 approval. - WHY DOES THE GLASS OF THE M99 FRONT LIGHT STEAM UP ?
In high-tech front lights like the Supernova M99, the inner pressure is not stable due to differences in temperature. To balance those fluctuations and at the same time keep dirt or water aloof from the optical elements, all Supernova M99 front lights are equipped with a breathable membrane, from the same kind you can find in modern automotive lights. This membrane regulates the compensation of pressure and humidity without letting pass salt, soot particles or water.Small amounts of water vapor may still enter the housing in case of high humidity. When driving in a cold wind, the steam condensates at the coldest point of the glass. This is comparable to a glass you slightly breath on. It is well recognizable from outside, but does not have any influence on the illumination or the durability of the electronics, as long as the drops do not exceed a diameter of 0,5 mm.
For the transport, the front lights are encapsulated in the production process in Gundelfingen. If you find a great amount of condensated water in the inner side of the glass, you can remove the sealing sticker to enable the humidity balance. This can take some days, depending on the surroundings.
- IS THE E3 TAIL LIGHT COMPATIBLE TO A S-PEDELEC ?
Yes, if the bike is equipped with a 6V port.
- WHICH TAIL LIGHTS ARE EQUIPPED WITH A TAIL LIGHT CABLE ?
All dynamo front lights and the V1260 have a tail light cable that provides our tail lights with a DC voltage of 6V. The M99 PRO front light can supply the tail light through a special cable.
- IS THE E3 TAIL LIGHT SUPPLIED WITH DC OR AC VOLTAGE ?
All of our tail lights are only to be supplied with DC! This voltage is provided by every Supernova front light with tail light cable, or every E-Bike light ports.
- DOES THE STAND LIGHT OF THE TAIL LIGHT WORK WITH ALL FRONT LIGHTS ?
Only Supernova front lights provide the tail light with stand light power.
- CAN I CHANGE THE E3 TAIL LIGHT 2 SEAT POST FOR THE MOUNTING ONTO A RACK ?
No, the tail light is only approved for the vertical mounting and with the slots turned up.
- CAN THE LICENSE PLATE ILLUMINATION OF THE M99 TAIL LIGHT BE SWITCHED OFF ?
No, but soon there will be an alternative version without the illumination.
- WHICH RACK IS PRESENTED ON THE WEBSITE ?
This is a special edition of a popular bike manufacturer which unfortunately is not commercially available.
- WHAT DOES THE ABBREVIATION “FR” IN CASE OF THE E3 TAIL LIGHT 2 MEAN ?
“Flat Rear” – the rear panel is flat, the cable exit is on the down side of the housing. That facilitates the mounting of some racks.
- WHICH DIAMETER IS NEEDED FOR A SEAT POST TO BE COMPATIBLE TO THE SEAT POST TAIL LIGHT ?
The tail light fits to seat posts with a diameter up to 35mm. It is not compatible to aerodynamic seat posts though.
- IS THE REAR LIGHT B&M BRAKELINE+ COMPATIBLE WITH A SUPERNOVA FRONT LIGHT ?
No. This rear light can damage the front light, since it needs too much energy.
- IS THE AIRSTEAM TAIL LIGHT 2 COMPATIBLE TO A DYNAMO OR E-BIKE FRONT LIGHT ?
No, this tail light runs on 5V.
- HOW DOES THE POWER SUPPLY OF THE AIRSTREAM TAIL LIGHT 2 WORK ?
The tail light is supplied by a cable from the front light.
- WHAT IS THE DIFFERENCE BETWEEN THE GERMAN ROAD LEGAL VERSION AND THE INTERNATIONAL VERSION OF THE AIRSTREAM FRONT LIGHT ?
The German road legal version is more sharply delimited at its edges and so approved by the German road law. Older versions were concipated with three instead of four brightness settings. We stopped producing the international version of the Airstream.
- CAN YOU CHARGE THE AIRSTREAM BY USING THE PLUG ?
Yes. The front light is then charging 500 mA from a speed of 12 km/h. During the charging, it is not possible to supply the Airstream tail light.
- HOW CAN I MAKE SURE THE AIRSTREAM DOES NOT SLIP AFTER BEING MOUNTED ONTO THE HANDLEBAR ?
Find out, if you used the correct rubber adapter for your handlebar. Handlebars with a diameter under 25,4mm do not work for the Airstream. After having attached the provided grip tape, the front light can be mounted in a balanced way.
- WHICH MOUNTS EXIST FOR THE AIRSTREAM ?
The provided handlebar mount, the QR fork mount and the helmet mount. - HOW LONG IS THE LIFE SPAN OF AN AIRSTREAM BATTERY ?
The battery is extremely rugged and designed to stand 600 complete charging cycles. In an ordinary usage, 5 days a week during 1,5 h each time, the battery will last for 4 years until reaching its capacity of 80 %. After that, the battery can still be used.
The storage under conditions of extreme heat or the charging in temperatures below 0° C can shorten its life span. Store the battery in summer in a surrounding of 7-14° C with a 30 % charge.
- WHY DOES THE RED AND GREEN SIGNAL OF THE AIRSTREAM FRONT LIGHT FLASH UP EARLIER IN WINTER ?
In cold temperatures, the voltage of the battery sinks. This is what the front light signals. The burn time still remains at approximately 2 h 30 min.
- CAN I REPLACE THE BATTERY OF MY AIRSTREAM BY MYSELF ?
No! The replacement of the battery is only to be made by Supernova. This process costs 60 €.
- WHY DOES THE PLUG DOES NOT CHARGE MY SMARTPHONE ?
The charger supplies 500 mA from a speed of 12 km/h. For many smartphones, this is not enough. The usage of a USB buffer battery is a simple solution to that problem.
- WHAT IS THE EXPANDER NEEDED FOR ?
The expander has the option to lead the cable of The Plug through.
- IS THE PLUG COMPATIBLE TO AN E-BIKE ?
No, The Plug is optimized for bicycles with a dynamo.
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